Management Contracts

Management Contracts

We can all assume full management responsibilities for a hospitality asset or property, therefore managing operational risk. We we will deploy the appropriate team to devise and implement a fit for purpose strategical plan and execute and implement same.

Current Management Contracts

Scope of Services Provided
Under Management Contract


Platform has created opportunity for operational gearing:

  • Group Buying
  • Group Marketing
  • Benchmarking
  • Paperless Trading & EDI
  • E Procurement
  • Plug and play approach to Group contracts
  • SOP’s across the hotel platform
  • Talent management programme
  • Cliste training academy
  • Succession planning
  • Risk Management & Internal Audit
  • Operational Excellence
  • A development plan to build up internal expertise at hotel property level.
  • Developing the leadership skills and  metrics needed to drive performance  improvement.
  • Making the Cliste Hospitality Operational Excellence Journey part of Culture.

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  • Building an overall strategy for each hotel.
  • Building out a 5-year plan for each business with KPI’s for each year of the five years to track progress towards achieving the vision.
  • Ensuring Capex plan for each business is in keeping with the 5 year vision for the business and has a cost/sales benefit for the business.

Sales Marketing/Revenue

  • Working with the senior team in each business to ensure  maximisation of sales potential.
  • Metrics driven examination of sales strategies at monthly meetings including performance versus business plan & KPI’s & performance versus competitors.
  • Working with the senior team to grow existing markets, get a higher yield from existing markets & develop new markets.
  • Growing online revenue. Ensuring that each business online strategy is constantly evolving and keeping pace & exceeding competitors.
  • Ensuring that each property is operating effective yield management systems.
  • Plug and Play Centralised sales function available for international group business.
  • Plug and Play National sales team for meeting, incentive, conference & events business.
  • Ensuring property is operating effective pricing strategies that will deliver necessary margin & that regular competitor analysis is being carried out.


  • Ensuring the property has effective operational systems & procedures.
  • Continued focus to ensure property is delivering on its guest expectations & constantly enhancing the guest experience.
  • Regular auditing of the hotels hygiene, health & safety, fire compliance, leisure centre compliance & guest experience.
  • Group innovation programme to ensure all hotels are keeping up with consumer trends and adjusting our product offering as appropriate.
  • Lean Sigma management systems implemented across properties & management trained in lean thinking.
  • Energy management & roll out of green initiatives.

HR & Training

  • Ensure HR policies are in compliance with employment legislation.
  • That contracts comply with all legal requirements.
  • Assisting hotels with recruitment & selection.
  • Delivering effective training to employees in each hotel.
  • Developing hotel employer branding through our employee benefit programme & communication strategy.
  • Support General Managers/HR function with employment issues.


  • Ensuring each property is producing robust MI, weekly, monthly & annually.
  • Overseeing the budgeting process and “stress testing” them to ensure they are realistic in terms of sales & costs.
  • Ensure all financial plans and budgets are regularly examined to identify areas for cost reduction opportunities.
  • Reviewing weekly & monthly accounts & questioning profit margins, costs with each hotel general manager & financial controller.
  • Implementing purchasing procedures across the group including negotiating purchasing contracts for all group hotels.
  • Ensuring all properties are tax compliant
  • Managing capex budgets to ensure they stay within budget & that each property receives value for money.
  • That payroll is being managed effectively within budget.
  • Sourcing of group I.T. systems to ensure the business is being as efficient as possible in our processes.


  • Ensuring hotels are compliant with fire,health & safety and other company legislation.
  • Reports of EHO, Fire Officer, Health & Safety Authority, etc submitted to head office with an action plan for implementation.
  • Assisting General Managers with the handling of Insurance claims.